Washed LLC Privacy Policy
This Privacy Policy describes how Washed LLC (“Washed,” “the Company,” “We,” “Us,” or “Our”) collects, uses, discloses, and protects information when You use Our website, account tools, mobile or web applications, laundry services, and related services (collectively, the “Service”). It also explains Your privacy choices and rights.
By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words whose initial letter is capitalized have meanings defined below. The definitions have the same meaning whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account: means a unique account created for You to access Our Service or parts of Our Service.
Affiliate: means an entity that controls, is controlled by, or is under common control with a party, where control means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for directors or other managing authority.
Company: refers to Washed LLC, doing business as Washed.
Cookies: are small files placed on Your computer, mobile device, or other device that may contain information about Your browsing activity.
Country: refers to Virginia, United States.
Device: means any device that can access the Service, such as a computer, mobile phone, or tablet.
Personal Data: means information that relates to an identified or identifiable individual.
Service: refers to Our Website, customer account tools, applications, laundry services, and related services.
Service Provider: means a person or company that processes data on behalf of the Company or helps Us provide, operate, analyze, support, or improve the Service.
Usage Data: means data collected automatically from use of the Service or from the Service infrastructure.
Website: refers to Washed, accessible at www.lifebeforelaundry.com.
You: means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:
Email address
First and last name
Phone number
Service address, city, state, and ZIP/postal code
Account, billing, and transaction information
Laundry service preferences and instructions
Communications You send to Us
Usage Data
Payment card information is generally provided directly to third-party payment processors. We do not intentionally store full payment card numbers on Our own systems unless specifically stated at the point of collection.
Usage Data
Usage Data is collected automatically when You use the Service. It may include information such as Your Device’s Internet Protocol (IP) address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, operating system, mobile browser type, and other diagnostic data.
We may also collect information that Your browser or Device sends when You visit or use the Service.
Tracking Technologies and Cookies
We use Cookies and similar technologies, such as beacons, tags, and scripts, to operate the Service, remember preferences, understand usage, improve performance, and measure the effectiveness of Our communications and marketing.
Necessary / Essential Cookies: These Cookies are needed to provide requested features, authenticate users where applicable, help prevent fraudulent use, and operate the Service.
Cookies Policy / Notice Acceptance Cookies: These Cookies may remember whether You have accepted or responded to cookie notices.
Functionality Cookies: These Cookies allow Us to remember choices You make, such as preferences or account settings, so You do not have to re-enter them each time.
Tracking and Performance Cookies: These Cookies help Us understand Website traffic and how users interact with the Service. Information may be linked to a pseudonymous identifier associated with Your Device.
You may be able to manage Cookies through Your browser or Device settings. If You disable certain Cookies, some parts of the Service may not function properly.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain Our Service: including processing laundry orders, pickups, deliveries, account activity, customer support, and monitoring Service usage.
To manage Your Account: including registration, profile settings, service preferences, order history, and access to account features.
To perform Our agreement with You: including providing products and services You request and processing related transactions.
To contact You: by email, telephone, SMS/text message, push notification, or other electronic communication regarding service updates, pickups and deliveries, order status, account notifications, customer service, security, and other communications related to the Service.
To provide marketing communications: such as news, special offers, and information about goods or services that may be of interest to You, where permitted by law and subject to any required consent and opt-out rights.
To manage Your requests: including responding to questions, support requests, feedback, and service inquiries.
For business transfers: including evaluating or carrying out a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction.
For analytics and improvement: including identifying usage trends, measuring marketing effectiveness, troubleshooting, and improving Our Service, operations, and customer experience.
For security and legal compliance: including preventing fraud or misuse, protecting Our rights and users, and complying with legal obligations.
SMS and Mobile Messaging
Washed may use the mobile phone number You provide to communicate with You by SMS or text message regarding services You request from Washed. Messages may include pickup and delivery reminders, scheduling information, order status updates, account notifications, customer service communications, and responses to Your inquiries.
By providing Your mobile phone number and opting in to receive text messages from Washed, You consent to receive SMS messages from the Company. Consent to receive text messages is not a condition of purchasing goods or services.
Message frequency varies depending on Your service schedule, account activity, and communications with Washed. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message from Washed. After opting out, You will no longer receive SMS messages unless You subsequently opt in again.
For assistance, reply HELP to any message from Washed, call or text (757) 632-4131, or email hello@lifebeforelaundry.com.
Mobile information and SMS consent: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We May Share Personal Data
We may share Personal Data in the circumstances described below. These general sharing provisions do not override the SMS and mobile messaging protections above. Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
With Service Providers: We may share information with vendors that help Us operate the Service, process payments, host systems, provide customer support, perform analytics, send communications on Our behalf, or provide other operational services. These providers may use information only as permitted by their agreements with Us and applicable law.
For business transfers: We may share or transfer information in connection with a merger, acquisition, financing, reorganization, sale of Company assets, or similar transaction.
With Affiliates: We may share information with Our Affiliates for legitimate operational purposes, provided they honor this Privacy Policy. This does not include sharing mobile information or SMS opt-in data and consent for marketing or promotional purposes.
With business partners: We may share information with business partners when needed to provide a product, service, or promotion You request or authorize. This does not include sharing mobile information or SMS opt-in data and consent for third-party marketing or promotional purposes.
With Your consent: We may disclose information for another purpose when You direct Us or give Us consent, subject to applicable law and the SMS-specific protections stated in this Policy.
For legal and safety reasons: We may disclose information when required by law or when We reasonably believe disclosure is necessary to protect rights, safety, security, prevent wrongdoing, or respond to lawful government requests.
Retention of Your Personal Data
The Company will retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
Usage Data may be retained for a shorter period unless it is needed for security, functionality, legal compliance, analytics, or other legitimate business purposes.
Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company’s operating locations and in other places where Our Service Providers operate. This may involve transfer to jurisdictions with data protection laws that differ from those where You live.
We take reasonable steps designed to ensure Personal Data is handled securely and in accordance with this Privacy Policy and applicable law.
Your Privacy Choices and Deletion Requests
You may be able to update certain information by signing in to Your Account. You may also contact Us to request access to, correction of, or deletion of Personal Data You have provided to Us, subject to applicable law and any information We are required or permitted to retain.
For SMS communications, You may opt out at any time by replying STOP. For email marketing, You may use the unsubscribe link or instructions included in Our marketing emails.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, financing, reorganization, or asset sale, Personal Data may be transferred as part of that transaction. Where required, We will provide notice before Personal Data becomes subject to a materially different privacy policy.
Law Enforcement and Other Legal Requirements
Under certain circumstances, the Company may be required to disclose Personal Data in response to lawful requests by public authorities or as otherwise required by law. We may also disclose Personal Data in good faith when reasonably necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us. However, no method of transmission over the Internet or method of electronic storage is completely secure. While We use commercially reasonable safeguards designed to protect Personal Data, We cannot guarantee absolute security.
Third-Party Services and Processing
Service Providers may have access to Personal Data when necessary to perform services for Us. Their handling of information is also governed by their own privacy terms and contractual obligations, as applicable.
Analytics
We may use third-party analytics providers, including Google Analytics, to understand use of Our Website and Service. These services may collect information about Your Device, browser, and interactions with Our Website. You can learn more about Google’s privacy practices at policies.google.com/privacy and may use available browser or Device controls to limit certain analytics or advertising features.
Email Marketing
We may use Personal Data to send newsletters, marketing, or promotional communications that may be of interest to You, where permitted by law. You can opt out of marketing emails by following the unsubscribe instructions in the message or contacting Us. We may use email service providers, including ActiveCampaign, to manage and send these communications.
Payments
We may use third-party payment processors to process payments for products and services. We do not intentionally store full payment card details on Our own systems when those details are provided directly to a payment processor. Payment processors handle information under their own privacy policies and applicable payment-security standards. We may use providers such as Stripe for payment processing.
Children’s Privacy
Our Service is not directed to children under the age of 13, and We do not knowingly collect Personal Data from children under 13. If You are a parent or guardian and believe a child has provided Personal Data to Us, please contact Us. If We learn that We have collected Personal Data from a child under 13 without appropriate authorization, We will take reasonable steps to delete it.
Links to Other Websites
Our Service may contain links to websites or services not operated by Us. If You follow a third-party link, You will be directed to that third party’s site or service. We encourage You to review the privacy policy of each third-party site You visit. We are not responsible for the content, privacy policies, or practices of third-party websites or services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Last updated” date. Where required by law, We may provide additional notice of material changes. Changes become effective when posted unless otherwise stated.
Contact Us
If You have questions about this Privacy Policy or Our privacy practices, You can contact Washed:
Email: hello@lifebeforelaundry.com
Phone or text: (757) 632-4131
Website: www.lifebeforelaundry.com
Washed LLC Privacy Policy | Updated October 2, 2026