FAQs

TRUST!!

With the rise of middle-man apps that pair you with the closest or cheapest service provider, you could have no idea who is picking up, cleaning, and delivering your clothes. And, this would likely change from order-to-order – sometimes even being sent to individuals to wash at their home instead of a professional company operating in a professional laundry facility.

At Washed, we have trained employees doing your laundry. We employ our own drivers who drive our company-owned vehicles. Our company employees do your laundry in our company-owned facilities and our customer service reps are based in our service area – we are 100% Local and In-House! We have complete control of your laundry from pickup to delivery. We are a laundry service you can trust.

We service all of Southern Hampton Roads.  This includes all of Virginia Beach (sorry…we don’t go to Pungo at this time), Chesapeake, Norfolk, Portsmouth, and the Northern part of Suffolk.

We offer Pickups Monday through Friday (if you need a pickup on Saturday, let us know, and we may be able to accommodate you).  We deliver Mondays through Saturdays.  Our Pickup and Delivery times are typically between 8:00 and 4:00.  This will sometimes vary depending on traffic and other variables.

Just click here to get started!

No. We are a contactless service. Please leave the laundry somewhere we can access it. If the location is not visible from the street, please specify in your account where you want us to pick up and deliver to.  You can do this by logging in to your account and then edit your Pickup/Delivery Instructions.

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we may charge a $15.00 missed pickup fee to cover costs.  To avoid a missed pickup charge, let us know by texting back “SKIP” to our notification texts prior to 7:00AM on your pickup day.

We do not have any pickup or delivery fees so no matter what the size of your order, pickup and delivery is FREE.  We do have an order minimum of $39.00 on all orders.

Yes…absolutely!!  The best way to do this is through our APP.  Most of our customers prefer using our weekly plan.  This allows them to have the same pickup and delivery day every week…making it easier for their household to manage their laundry on a regular and consistent schedule.

Pricing is listed on our Pricing Page. We charge by the pound for typical wash-and-fold laundry. Large bedding and other specialty items are priced by the piece.

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text and review your invoice history in your account using our App or by logging into your account online.

No.  Our pickup and delivery charges are factored into our base pricing.

There is a minimum charge of $39.00 per laundry pickup.

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry out we may charge a $15.00 missed pickup fee to cover costs.

You can log-in to your profile at any time online or using one of our mobile apps. We highly suggest the mobile app.

No problem. We are a contactless service. Please leave the laundry somewhere we can access it. If the location is not visible from the street, please log into your account and edit your Pickup/Delivery Instructions.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on their front porch. If you want us to pickup at an alternate location, please specify this in your profile.

We service our entire service area everyday of the week. Using our app, you can schedule pickups Monday thru Saturday and deliveries Monday thru Sunday. You can even schedule multiple days per week if you want to. Many families will schedule a rotating schedule for twice a week. For example, a pickup/delivery on Monday and another pickup/delivery on Thursday. If you have a large amount of laundry in your household, this is a great way to manage it.

Pickup and delivery will occur during the route hours listed when you place your order. Our routes typically start around 8:00 AM and end around 4:00 PM. On some days, this will fluctuate depending on traffic and weather.

You can schedule a pickup anytime prior to the route start time. Our typical route start time is 8:00 AM.

If you have not received your Welcome Kit yet, please place your laundry in disposable plastic bags. Please do not place it in hampers, plastic bins, etc. These items are very difficult for us to transport.

The Welcome Kit consists of one teal laundry bag, and one white mesh “special attention” bag and a welcome card.

No. We wash and dry our customers’ laundry individually in separate machines.

Yes, we do. Please place all stained clothing in the “Special Attention” bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

Yes, yes, and yes.  Hospitality clients are one of our specialties.  We work with a number of property managers throughout our service area, both small and large.  We are specialists in short-term rental accounts.  The combination of our Ozone system as well as our state-of-the-art ironing capability sets us apart from other services in the area.

This is typically account-specific, but we can bill a credit card or bill on terms (30 day is typical).

Yes, we can.  We routinely handle orders over 1000 lbs.  We also perform specific sorting and packing of items for many of our customers.  If you have specific packaging needs, please reach out to us, and we will discuss how to accommodate.

For smaller accounts, we do not require a contract for our commercial laundry services.  We do implement a service agreement for larger accounts.  Our service agreements are mutually agreed upon with our customers.  The use of an agreement is account-specific.  We do offer volume discounts, which are specific to an account.  Please reach out to us, and we can discuss your account volume to see if it qualifies for discounted pricing.

Since almost every business account is unique with its own specific needs, it is best to contact us directly or fill out our Contact Form, and we will reach out to you.

Washed currently provides linen rental service to Virginia Beach and Norfolk. Washed will also service other areas on a limited basis. If you need rentals outside of Virginia Beach and Norfolk, please contact us to discuss options.

No. You do not need to be present for our linen deliveries or pick-ups. Washed typically delivers the linens at the front entry door, unless otherwise specified during the ordering process. Washed will typically deliver your items to the unit by 6:00 PM on the check-in day. Please be sure to verify your delivery address when placing your order. “Re-Delivery” due to a faulty address will result in a $35 re-delivery fee for additional fuel and labor.

Rental orders can be taken by phone or online. Our online ordering page is the fastest and easiest way to place an order. From the ordering page, the order is directly input into our ordering and logistics system. This ensures accuracy and expediency.

Availability is on a first come, first serve basis. We cannot guarantee availability until an order is confirmed and paid for in full. Availability will not be guaranteed without payment already on file. Rental orders not paid in full by the scheduled delivery date will not be sent out.

Order Cancellations may be subject to a $10.00 cancellation fee. Orders canceled less than one week prior to delivery will receive a full refund less a $25.00 administrative fee. As of delivery day, we cannot offer refunds but will be glad to make exchanges for items of comparable value based on availability at that time. Cancellations must be confirmed in writing.

Please place all Washed linen rental linens and towels in the white laundry bag provided and place at the designated drop-off/pickup location and ready for pickup by 10:30am the morning of your departure. Please do NOT remove any mattress pads, pillow shams, blankets or any items that belong to the home and place them in the white linen bags. The sheets and towels are laundered in one facility and the bedding/household items in another so PLEASE do not mix them up.

** PLEASE DO NOT PLACE PILLOWS, PILLOW-SHAMS, BLANKETS, COMFORTERS, BEDSPREADS, MATTRESS PADS, OR ANY OTHER ITEMS THAT BELONGS TO THE HOME IN THE WHITE LINEN BAG **